Effective Date: May 20, 2026
Business Name: Red Pine
Location: Kejick Bay, Lac Seul, Ontario, Canada
Application Name: Red Pine Loyalty App

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Privacy Policy

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1. Introduction

Red Pine (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Red Pine Loyalty App (“App”) collects, uses, stores, and protects information when you use our services.

By downloading, accessing, or using the Red Pine Loyalty App, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

When you use the Red Pine Loyalty App, we may collect the following information:

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Personal Information

• Full name

• Phone number

• Email address

• Date of birth (optional for birthday rewards or promotions)

• Loyalty membership information

 

Transaction Information

• Purchase history

• Loyalty points earned and redeemed

• Rewards and promotions used

 

Device & Technical Information

• Mobile device type

• Operating system

• App version

• IP address

• Device identifiers

• App usage analytics

 

Optional Location Information

If enabled on your device, we may collect location information to provide location-based offers, promotions, or store services.

 

3. How We Use Your Information

We may use your information to:

• Create and manage your loyalty account

• Track loyalty points and rewards

• Provide personalized promotions and offers

• Improve customer experience

• Send notifications regarding rewards, offers, updates, or promotions

• Improve app functionality and performance

• Respond to customer service requests

• Prevent fraud or misuse of the App

• Comply with legal obligations

 

4. Marketing Communications

By signing up for the Red Pine Loyalty App, you may receive promotional emails, SMS messages, or push notifications.

​Push notifications may be used to provide loyalty updates, offers, rewards reminders, and promotional announcements. Notification permissions can be managed within your device settings.

You may opt out of marketing communications at any time by:

• Adjusting your app notification settings

• Using the unsubscribe option in emails

• Contacting us directly

Please note that service-related communications regarding your account or rewards may still be sent.

 

5. Sharing of Information

We do not sell your personal information.

We may share information with:

• Service providers who assist with app operations, analytics, or communications

• Payment or loyalty processing providers

• Legal authorities if required by law

• Technology partners supporting app infrastructure

All third-party providers are expected to maintain appropriate privacy and security protections.

 

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

 

7. Data Retention

We retain personal information only as long as necessary to:

• Maintain your loyalty account

• Provide loyalty rewards and services

• Meet legal or business requirements

• Resolve disputes or enforce agreements

You may request account deletion at any time by contacting us.

 

8. Children’s Privacy

The Red Pine Loyalty App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected, we will take steps to delete it.

 

9. Your Rights

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Depending on applicable privacy laws, you may have the right to:

• Access your personal information

• Request corrections to inaccurate information

• Request deletion of your information

• Withdraw consent for marketing communications

• Request information about how your data is used

To exercise these rights, please contact us using the details below.

 

10. Third-Party Services

The App may contain links or integrations with third-party services or platforms. Red Pine is not responsible for the privacy practices or content of third-party services.

We encourage users to review third-party privacy policies separately.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted within the App or on our official platforms with the updated effective date.

Continued use of the App after updates constitutes acceptance of the revised policy.

 

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Red Pine
Kejick Bay, Lac Seul, Ontario, Canada

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Terms & Conditions of Use

 

1. Acceptance of Terms

By downloading or using the Red Pine Loyalty App, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the App.

 

2. Loyalty Membership

The Red Pine Loyalty App allows customers to participate in the Red Pine loyalty rewards program.

Membership benefits may include:

• Earning loyalty points

• Access to exclusive promotions

• Digital coupons

• Special member offers

• Event or seasonal promotions

Red Pine reserves the right to modify or discontinue any loyalty feature at any time.

 

3. Loyalty Points & Rewards

• Loyalty points have no cash value.

• Points may only be redeemed according to the rules and promotions established by Red Pine.

• Red Pine may set expiration periods for points or rewards.

• Fraudulent activity or misuse may result in account suspension or termination.

• Rewards and promotions are subject to availability.

 

4. Account Responsibility

Users are responsible for maintaining the confidentiality of their account information.

You agree to:

• Provide accurate information

• Keep your login credentials secure

• Notify us of unauthorized account access

Red Pine is not responsible for losses resulting from unauthorized use of your account.

 

5. Acceptable Use

You agree not to:

• Use the App for unlawful purposes

• Attempt to interfere with app functionality or security

• Misuse rewards or promotions

• Submit false or misleading information

• Attempt unauthorized access to systems or accounts

Violation of these terms may result in suspension or termination of access.

 

6. App Availability

We strive to keep the App available and functioning properly; however, we do not guarantee uninterrupted service.

The App may occasionally be unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

 

7. Intellectual Property

All content within the Red Pine Loyalty App, including logos, branding, graphics, text, and promotional materials, remains the property of Red Pine or its licensors.

Users may not reproduce, distribute, or use app content without written permission.

 

8. Limitation of Liability

To the fullest extent permitted by law, Red Pine shall not be liable for:

• Indirect or incidental damages

• Loss of data

• Lost rewards or promotional opportunities

• Technical interruptions or errors

• Unauthorized access caused by third parties

Use of the App is at your own risk.

 

9. Termination

Red Pine reserves the right to suspend or terminate accounts that violate these Terms & Conditions or misuse the loyalty program.

Users may also discontinue use of the App at any time.

 

10. Governing Law

These Terms & Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

 

11. Updates to Terms

Red Pine may update these Terms & Conditions periodically.

Updated terms will be posted within the App or through official communication channels.

Continued use of the App after updates constitutes acceptance of the revised terms.

 

12. Contact Information

For questions regarding these Terms & Conditions, please contact:

Red Pine
Kejick Bay, Lac Seul, Ontario, Canada

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Consent

By using the Red Pine Loyalty App, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.