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Customer Service Supervisor (NOC 62010)

Sioux Lookout, ON, Canada

Job Type

Full Time

About the Job

Are you a natural leader with a passion for delivering exceptional customer experiences? We're looking for a dynamic and motivated Customer Service Supervisor to guide our team to new heights. In this role, you'll inspire and empower a talented group of customer service professionals, ensuring they have the tools and support they need to exceed customer expectations. If you're ready to make a difference and thrive in a fast-paced environment, we want to hear from you!

 

Duties/Responsibilities:

  • Greet customers in a friendly and professional manner

  • Answer customer questions and ensure customers leave satisfied

  • Attending customers in person/over the phone and resolving customer complaints

  • Train and supervise cashiers

  • Co-ordinate and schedule the activities of the cashiers

  • Review accuracy of work of cashiers and provide additional training and support as needed

  • Help cashiers in resolving problems and completing work

  • Maintain specified inventory and order merchandise

  • Ensure the visual standards and image of the department are maintained, such as store displays, signage and cleanliness

  • Authorize payments and return of merchandise

  • Make recommendations to management concerning staff and improvement of procedures

  • Other duties as assigned


Terms of Employment: Permanent Full-Time (40 hours/week)

 

Positions Available: 3

 

Wage/Salary: $21.00/hour - $24.00/hour (Based on Experience

Benefits

After completing the 3 month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 30% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Location of Work: 79 Queen Street; Sioux Lookout, ON P8T 1A1

Education: Completion of high school or equivalent combination of education and experience

Work Experience: 1 year experience

Language of Work: English (Bilingual – French/English is an asset)

Closing Date: December 31, 2024

Start Date: January 6, 2025

Transportation: Fresh Market Foods will pay for the one-time round-trip transportation costs of the successful candidate to our location and back to the successful candidates permanent residence at the end of the applicable work period.

Apply with Resume to:

Liz Ward, Human Resources Manager
In Store: 79 Queen Street; Sioux Lookout, ON
Email: jobs@freshmarketfoods.ca

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodations will be provided during the hiring process.

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